Custom
For operations that have outgrown a plan. Unlimited workers, multi-site compliance, a program built to your contracts, and a CSO team accountable to an SLA.
What's included in Custom
Nothing here is off a shelf. We scope it against your contracts, your provinces and your risk, then quote it in writing.
Unlimited employee management
No worker ceiling and no per-seat surprises as you win work and crew up.
Multi-site compliance
Every site, division and province in one view, with rollup reporting for ownership.
Custom HR & safety program
Your policies, your contracts, your client requirements — written as one coherent program, not a folder of forms.
Dedicated CSO team
A named team rather than one person, so coverage does not depend on somebody being at their desk.
Customised training programs
Orientation and role-specific training built to your work, delivered and tracked.
Support with a written SLA
Agreed response times in writing, including escalation when something serious happens on site.
What Custom is not
Custom is a scoped engagement, which means some things work differently than on the standard plans.
No published price
We will not quote before we understand the work. Expect a written quote within a few days of the consultation.
Not month to month
Custom engagements run on a term agreement, because the program work is front-loaded.
Not a staffing agency
We build and run your compliance program. We do not place safety personnel on your payroll.
Not legal counsel
We prepare files, evidence and documentation. Legal advice and representation come from your counsel.
Not instant
Scoping and program build take longer than a week. The standard plans start in a week; this does not.
Not the cheapest route
If Enterprise covers you, buy Enterprise. We will tell you if it does.
Who Custom is for
If two of the three below describe your operation, this is the right plan. If none of them do, the table further down will point you at the right one.
Multiple supervisors, an internal HR or safety coordinator, and ownership that needs reporting.
General contractors, industrial services, large mechanical and electrical contractors, multi-province operations.
Client prequalification, COR maintenance, multi-jurisdiction obligations and a claims history with real cost attached.
How a Custom engagement starts
No two Custom engagements start the same way, but the sequence does.
Consultation
Thirty minutes on your operation, provinces, contracts and where compliance is currently costing you.
Scoping review
We review your existing program, claims and client requirements, then map what has to exist.
Written proposal
Deliverables, timeline, SLA and price in writing. No surprises after signature.
Program build
Your CSO team builds the program, documents and training with your people, division by division.
Rollout & governance
Supervisors trained, reporting live, and a standing review cadence with ownership.
Compare to the other plans
Same table on every plan page, so you can check the difference yourself instead of taking our word for it.
| Feature | Starter · $99 | Professional · $249 | Enterprise · $499 | Custom · Let's talk |
|---|---|---|---|---|
| Workers covered (including owners) | Up to 10 | Up to 25 | Up to 40 | Unlimited |
| Monthly toolbox talks & acknowledgements | 1 | 2 | 4 | Custom program |
| Hazard assessment (FLHA) documents | — | 1 | 2 | Unlimited |
| Incident & near miss documents | — | 1 | 2 | Unlimited |
| Free custom safety documents per year | — | 2 | 6 | Scoped to you |
| Additional custom documents | From $250 each | Quoted separately | $200 each | Included in scope |
| HR document revisions included | 1 | 2 | 4 | Unlimited |
| Workplace inspection checklists | — | Yes | Yes | Yes |
| Digital signatures | — | Yes | Yes | Yes |
| Additional compliance tools | — | Yes | Yes | Yes |
| Dedicated CSO support | — | — | Yes | Yes, named team |
| Monthly compliance reviews | — | — | Yes | Yes |
| Audit preparation support | — | — | Yes | Yes |
| Advanced reporting & supervisor support | — | — | Yes | Yes |
| Multi-site rollups | — | — | — | Yes |
| Support | Priority email | Priority chat & phone | SLA-backed |
Not sure you need Custom yet?
Enterprise gives you a dedicated CSO, monthly reviews and audit preparation for a fixed $499 plus GST, up to forty workers. If that covers you, we will say so on the call.
Frequently asked
Why is there no price?+
Because we would be guessing. Scope varies enormously between a single-province GC and a multi-division industrial operation. You get a written quote, not a range.
How long until we are running?+
Consultation and proposal usually take about a week. Program build depends on scope — typically four to eight weeks to full rollout.
Do you work outside British Columbia?+
Yes. Multi-province operations are a common reason to be on Custom, and provincial requirements are built into the program.
Can you work alongside our internal safety coordinator?+
That is the usual arrangement. Your CSO team supports and backstops your internal people rather than replacing them.
What happens to our existing documents?+
They get reviewed, kept where they are good, and rewritten where they are not. Nothing is discarded without telling you why.
Is there a minimum term?+
Yes, and it is stated in the proposal before you sign anything.