Refund policy

Refunds & Cancellations

Subscription Billing

CSO Services 4 U plans (Starter, Professional, Enterprise, and Custom) are billed monthly, in advance. Your subscription automatically renews each month until you cancel.

Cancelling Your Subscription

You can cancel at any time by contacting us at support@csoservices4u.com or through your account settings. When you cancel:

  • Your plan remains active through the end of your current billing period — you keep full access until then.
  • You will not be charged again after that period ends.
  • We do not offer prorated refunds for the unused portion of a billing period you're currently in — access continues to the period's end instead.

Refunds

Because our plans are billed monthly with no long-term contract, we generally do not offer refunds for a billing period that has already started. That said, we handle a few situations directly:

  • Billed in error or duplicate charge: Contact us within 30 days and we'll issue a full refund.

If a refund is approved, it will be issued to your original payment method within 10 business days. It can take additional time for your bank or credit card company to post it. If more than 15 business days have passed since approval, contact us at support@csoservices4u.com.

Changing Plans

Need more or less than your current plan offers? Contact us to switch tiers (Starter, Professional, Enterprise, or Custom). Plan changes take effect at your next billing cycle, and you won't lose access or need to re-onboard — your account and data carry over.

Free Trials (if applicable)

If you signed up under a free trial period, you can cancel any time before the trial ends at no charge. If you don't cancel, your subscription will begin billing automatically at the end of the trial.

Data Access After Cancellation

When your subscription ends, you'll lose access to your compliance dashboard and management tools. If you'd like an export of your data (employee records, certifications, toolbox talk history, etc.) before or after cancellation, contact us at support@csoservices4u.com and we'll help you retrieve it.

Questions

For anything not covered above — billing questions, disputes, or help choosing a plan — reach us at support@csoservices4u.com.