Terms of service
Terms of Service
Overview
Welcome to CSO Services 4 U! The terms "we," "us," and "our" refer to CSO Services 4 U. CSO Services 4 U provides a WorkSafeBC compliance, safety, and HR management platform (the "Services") to businesses operating in British Columbia. Our storefront and subscription billing are powered by Shopify, and your compliance dashboard is delivered through our Assembly-based workspace.
These Terms of Service (these "Terms"), together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, you should not use or access the Services.
Section 1 — Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your province of residence and that you are authorized to bind the business on whose behalf you are subscribing.
To use the Services, you will be asked to provide certain information, such as your business name, contact details, billing information, and information about your employees for compliance management purposes. You represent and warrant that all information you provide is correct, current, and complete, and that you have the right to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account, including activity by employees or users you authorize to access it. You may not transfer, sell, assign, or license your account to any other person or business.
Section 2 — Our Services
We aim to accurately describe the features and functionality included in each subscription plan. Features, plan inclusions, and functionality are subject to change at our discretion as we update the platform, and we will make reasonable efforts to notify subscribers of material changes to their plan's features.
We reserve the right to discontinue any feature or plan tier at any time, provided we give reasonable notice to active subscribers.
Section 3 — Subscriptions
When you subscribe to a plan, you are agreeing to recurring monthly billing at the rate in effect for your selected tier (Starter, Professional, Enterprise, or Custom) at the time of purchase. CSO Services 4 U reserves the right to accept or decline a new subscription at its discretion. Your subscription is not active until payment is confirmed.
Your subscription, cancellation, and refund rights are governed by our [Refund & Cancellation Policy].
You represent and warrant that you are subscribing on behalf of a legitimate business for the purpose of managing its own workplace compliance, safety, and HR obligations — not for resale, reselling access, or providing the Services to unrelated third parties.
Section 4 — Pricing and Billing
Subscription prices are subject to change; we will provide notice before any price change takes effect for existing subscribers. The price charged will be the price in effect at the time of your billing cycle, plus applicable taxes (e.g. GST).
You agree to provide current, complete, and accurate billing and payment information, and to promptly update it (including card details and expiration dates) so that we can process your subscription without interruption. You represent and warrant that any payment method you provide is valid, that you are authorized to use it, and that charges will be honored by your card issuer.
Section 5 — Client Data and Compliance Records
This section governs the employee, certification, and safety data ("Client Data") that you or your authorized users submit to the platform.
- You own your Client Data. We process it on your behalf to provide the Services, as described in our Privacy Policy.
- You are responsible for the accuracy and lawfulness of Client Data. You represent and warrant that you have the right to collect and submit information about your employees to our platform, including any consents required under applicable privacy law.
- You are responsible for WorkSafeBC compliance outcomes. Our Services are a tool to help you manage and organize your compliance obligations; they do not constitute legal or regulatory advice, and we do not guarantee that use of the Services will result in compliance with WorkSafeBC or any other regulatory requirements. You remain solely responsible for your business's compliance.
- Data export and deletion. Upon cancellation, you may request an export of your Client Data as described in our Privacy Policy. We will delete Client Data in accordance with our data retention practices following account closure, unless a longer retention period is required by law.
Section 6 — Intellectual Property
The Services, including our software, design, dashboards, templates, trademarks, and platform content, are owned by CSO Services 4 U, its affiliates, or licensors, and are protected by Canadian and international intellectual property laws.
These Terms permit you and your authorized users to use the Services for your business's internal compliance and HR management purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, resell, sublicense, reverse-engineer, or extract the underlying software or design of the Services without our prior written consent. All rights not expressly granted are reserved by CSO Services 4 U.
Our name, logo, and product names are trademarks of CSO Services 4 U. Shopify's and Assembly's names, logos, and trademarks belong to their respective owners.
Section 7 — Optional Tools
You may be provided with access to tools offered by third parties (such as Shopify or Assembly) as part of the Services, which we do not fully control. We provide access to such tools "as is" without warranty, and we are not liable for issues arising from your use of them. You should review the relevant third party's own terms before relying on such tools.
Section 8 — Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site, and accessing them is at your own risk.
Section 9 — Relationship with Shopify
CSO Services 4 U is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with CSO Services 4 U. Shopify is not responsible for any aspect of the sales between you and CSO Services 4 U, including any loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with CSO Services 4 U.
Section 10 — Privacy Policy
All personal information we collect, including Client Data, is subject to our Privacy Policy. By using the Services, you acknowledge that you have read it.
Because parts of the Services are hosted by Shopify and Assembly, those providers process certain personal information on our behalf to deliver the Services to you. Please review our Privacy Policy for details on how we, Shopify, Assembly, and our other service providers handle personal information.
Section 11 — Feedback
If you submit ideas, suggestions, or feedback about the Services, you grant us a perpetual, worldwide, royalty-free license to use it to operate, improve, and promote the Services. We are under no obligation to keep feedback confidential, compensate you for it, or respond to it.
You represent that your feedback will not violate any third party's rights and will not contain unlawful, defamatory, or malicious content.
Section 12 — Errors, Inaccuracies, and Omissions
Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to plan descriptions, pricing, or promotions. We reserve the right to correct such errors and to update information at any time without prior notice.
Section 13 — Prohibited Uses
You may access and use the Services for lawful purposes only. You may not: use the Services for any unlawful or malicious purpose; violate any applicable law or regulation; infringe our intellectual property rights or those of others; harass or harm our employees or other users; upload false or misleading information (including false employee compliance records); transmit spam or malicious code; attempt to access other subscribers' Client Data; use automated tools, scrapers, or AI agents to access the Services except as permitted under Section 14; or interfere with, bypass, or circumvent our security or access controls.
We reserve the right to suspend or terminate your account, without notice, if we determine you have violated these Terms.
Section 14 — Agents
This section applies if you use, enable, or deploy an "Agent" — any software that takes autonomous or semi-autonomous action on your behalf to access or interact with the Services.
Agents must: (i) identify themselves in all requests (e.g. via a user agent string identifying the Agent); (ii) not conceal or obfuscate that they are automated, including by mimicking human behavior or bypassing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine whether interactions are automated; and (iv) not circumvent any measure we use to control Agent access. We may limit or block Agent access to the Services at our discretion.
Section 15 — Termination
We may terminate this agreement or your access to the Services at our discretion, and you will remain liable for amounts due up to the date of termination. Upon termination, your rights to access your Client Data will be governed by our Refund & Cancellation Policy and Privacy Policy.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provision that by its nature should survive.
Section 16 — Disclaimer of Warranties
The Services and information made available through them are provided for general business management purposes. We do not warrant that use of the Services will guarantee compliance with WorkSafeBC or any other regulatory body's requirements — the Services are a management tool, not a substitute for professional compliance, legal, or safety advice.
EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THESE DISCLAIMERS, SO THEY MAY NOT FULLY APPLY TO YOU.
Section 17 — Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CSO SERVICES 4 U, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS (INCLUDING SHOPIFY AND ASSEMBLY) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR REGULATORY PENALTIES — ARISING FROM YOUR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES ANY CLAIM RELATING TO WORKSAFEBC COMPLIANCE OUTCOMES, AS THE SERVICES ARE A MANAGEMENT TOOL AND DO NOT GUARANTEE REGULATORY COMPLIANCE.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless CSO Services 4 U, Shopify, Assembly, and our respective affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any law or third-party right, including in connection with Client Data you submit; or (3) your access to and use of the Services.
Section 19 — Severability
If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted by law, and the remainder of these Terms will remain in effect.
Section 20 — Waiver; Entire Agreement
Our failure to enforce any right or provision does not waive that right or provision. These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and us regarding the Services, superseding any prior agreements or communications.
Section 21 — Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without notice to you, including in connection with a merger, acquisition, or sale of assets.
Section 22 — Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You and CSO Services 4 U consent to the exclusive jurisdiction of the courts of British Columbia.
Section 23 — Headings
Headings are included for convenience only and do not affect the interpretation of these Terms.
Section 24 — Changes to Terms of Service
We may update these Terms from time to time by posting changes to our website. We will notify subscribers of material changes as required by applicable law, and continued use of the Services after changes take effect constitutes acceptance of those changes.
Section 25 — Contact Information
Questions about these Terms should be directed to:
CSO Services 4 U Email: support@csoservices4u.com